Tenants

Tenant Information

  • Make sure your landlord is complying with the law
  • What is a gas safety check?
  • Arranging Access for an appointment
  • Please make sure there is clear access to
  • Tenants penalty charges
  • What if I own the gas appliances in my rented property?
  • What to do if you think your landlord isn’t gas safe
  • We are a trusted vetted and monitored company
Family at home relaxing on carpet
a real estate agent gives the keys of the house

Make sure your landlord is complying with the law

Your landlord has specific legal responsibilities when it comes to gas safety. The Gas Safety (Installation and Use) Regulations require your landlord to have a gas safety check done by a Gas Safe registered engineer every 12 months. Ask your landlord for an up-to-date landlord’s gas safety certificate (also known as a gas safety record). This will show the appliances in the property have been safety checked by a Gas Safe registered engineer.

What is a gas safety check?

Faulty gas appliances and fittings and blocked flues can cause the following gas safety risks:

  • Gas leaks
  • Fires
  • Explosions
  • Carbon monoxide poisoning

Plumbing on Tap based in Brighton and Hove is a Gas Safe registered company with fully qualified engineers, they will check the above are in good working order and safe to use. After the gas safety check, the engineer will give your landlord or letting agent a record of the checks carried out. Your landlord/letting agent must give you a copy of this gas safety certificate (also known as a gas safety record) within 28 days. If you are a new tenant, you should get a copy of this before you move in.

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People living in rented accommodation may be at higher risk as they are often not responsible for the purchase or maintenance of their appliances. Many tenants are not fully aware of their rights when it comes to demanding annual servicing of appliances and ensuring they have a current gas safety certificate. It is also very important that tenants allow engineers access to their home as refusing entry means they are putting both themselves and their neighbours at risk. Those living in non-English speaking communities or with a poor understanding of English themselves can be at greater risk because of difficulties in understanding the information on the issue and a lack of awareness of the measures they should be taking to protect themselves.

Arranging access for an appointment

If a Gas Safe registered engineer visits you to safety check your appliances, it is in the interests of your safety to let them into the property. Always ask to see their Gas Safe Register ID card before letting them in. Once the landlord or letting agent has instructed Plumbing on tap to carry out a gas safety inspection we will try to arrange a convenient appointment with you the tenant.

Our appointments are Monday – Friday 8am -4pm, we assign our appointments within two hour slots to make sure the tenant do not have to wait in all day. We will make every effort to uphold all appointments, if circumstances beyond our control arise, we will also make every effort to contact you, in advance.

We leave informative voice mails to numbers that do not pick up. If we fail to get a call back from a tenant within 3 days we will send an informative SMS text with simple instructions.

The last resort will be a letter of action sent to the property address for the attention of the tenants. Gas Safety Inspection must be carried out by law and access to the property will be through the landlord or letting agency/management key.

When we arrange access via keys whether it is directly with a tenant or letter of action our Sussex based Plumbing on tap engineer will ring the bell and or knock hard before entering the property, once entered through the first door he will verbally call out “Plumbing on Tap”. This is to do as much as possibly to avoid any unexpected arrivals.

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Online Boiler Quote

You can get an instant boiler quote by using our online resources. Simply enter some information on your potential purchase and we provide a quotation for you.
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Home Heating Survey

We provide a home heating survey to measure your home and ensure that heating devices are made and installed to the specific requirements of your property.
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Get Your New Boiler

We provide various types of high-quality new boilers for your heating needs. Our boilers are sourced from the best and most reliable suppliers in the business.

Please make sure there is clear access to

  • The boiler
  • Any gas Appliances
  • The gas metre
  • All rooms including bedrooms with locks need to be open
  • Where possible the roof space

What if I own the gas appliances in my rented property?

If you own the gas appliances in your rented property, your landlord is not responsible for getting them safety checked, you are.

But, your landlord may still be responsible for the maintenance of the gas pipe work and any chimney or flue that serves your appliances. In which case, you and your landlord should arrange the gas safety check together.

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What to do if you think your landlord isn’t gas safe

If you think that your landlord is not complying with the law you should get in touch with the Health and Safety Executive (HSE). Failure to follow gas safety requirements is a criminal offence and the HSE can issue a formal caution and may prosecute your landlord.

We are a trusted vetted and monitored company

Our team of Brighton and Hove plumbers and heating engineers are 100% trustworthy, constantly monitored and vetted. Plumbing on Tap are more than happy for the tenant to be present during works but in case the tenant is un able to be in and is concerned about letting a stranger into their home we would like to try our best to put every tenants mind at rest. We are apart of check a trade (LINK) This company has never had one complaint about any of our visits to any property and we are extremely proud of this.

Tenants penalty charges

If a tenant makes an exact time appointment and fails to be there without letting our office know 01273 723600 or office@ontap-group.com at least one hour before at the very latest you will be charged a call out fee. The reason for this is because our engineer will still drive to your property and for up to 1 hour try to gain access, call all the contact numbers available also the administration costs and time to re-book a call back. Your landlord is not responsible for paying call outs when problems are caused from simple user error by the tenant. An example may be not turning the power on, or not having gas or electricity paid on a pre-paid meter to supply the property.

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Google-Reviews-transparent-2 (1)
Pleasant experience using this company. No complaints.
Oliver Damman-Smith
Oliver Damman-Smith
15:59 30 Aug 18
Fixed my kitchen tap, fixed a leak in my bath, dispatched a handyman to re-grout my bath. Excellent work. Very satisfied!!
Mark Sharron
Mark Sharron
11:58 24 Dec 17
Great job you have done! Thank you for all the hard work and friendly service.
Blue Sky Chem-Dry
Blue Sky Chem-Dry
23:02 30 Oct 16
A responsive time, good job at a fair price. That was all I asked for and that was what I got. So I am happy to recommend Plumbing On Tap, even if they did end up sharing the Hove Business Award for Best Professional Service, with me! Thanks again guys.
Philip Evans
Philip Evans
14:40 17 Jun 13
Great company and highly recommended. Flexible to suit my busy schedule and came when I needed them too. Did a great job at a reasonable price; quick and efficient in the process and no hidden extras at the end. Would definitely use again.
Mistah Clarke
Mistah Clarke
19:44 29 May 13

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87 Church Road, Hove
East Sussex, BN3 2BB

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